Need to speak to our customer support team? To make the process quick and efficient please email the below information to consumersupport@Celloelectronics.com and a member of staff will email or telephone you with a resolution as soon as possible.
Name:
Address:
Post Code:
Contact No.
Product Model Number:
Product Serial Number:
Place purchased:
Date purchased:
Description of fault (if any):
Picture of TV screen (switched on):
We would like to thank you again for purchasing a Cello / Ferguson Television and look forward to assisting you. Thank you for your patience in these uncertain times.
Calls and emails are answered Monday-Friday 9am – 5pm.
Cello prides itself on its premium LED TV range. However, as well as producing high quality LED TVs, it is also extremely important that its customers remain happy and satisfied after their purchase. This is why Cello Electronics places great importance on offering a superior after-sales service, which ensures that its customers receive the best customer service in the industry.
Advanced After Sales Support
As well as an advanced after-sales service, we also provide a technical support facility. This ensures that, in the unlikely event that a customer should encounter a technical problem with their LED TV, expert help is at hand that can provide a quick and professional solution.
99% of consumer issues relating to a new LED television can be simply resolved over the phone: however. if the problem cannot be fixed over the phone. depending on where you purchased the TV, we will endeavour to have it collected, repaired and returned.
For support please email or call:
UK: 0333 433 0312
Ireland: 0818 333 833
Android TV set up video
If you have recently purchased our Android TV you may find this set up video useful.
Instruction Books
To download a copy of your instruction book please ask our support team for a link.
Screen Protectors
Please watch the process of your Cello & Ferguson TV screens being checked on our production line –
Extended Warranties
To purchase an extended warranty for your TV please visit the extended warranty page.
Accessories
If you would like to purchase an accessory for your Cello TV please call our order line on 0333 433 0312 or visit the accessories page.
Troubleshooting
If you have any issues with your Cello purchase please visit our frequently asked questions page where there may be a quick answer to your problem.
Netflix Updates
Download the latest Netflix updates for your Cello Smart TV.
Android version 4.4
Android version 7
1. Insert USB into TV
2. Press SMART on remote
3. Select the USB stick the file is on
4. Click on Netflix APK file
5. Open with package installer – just once
6. Click on install
7. Open and login into Netflix
