1. Our Agreement
1.4 We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use this Website unless you have the consent of, and are supervised by, a parent or guardian.
1.5 We may update or amend this Privacy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.
2. About Us
2.1 We are Cello Electronics (UK) Limited, a company registered in Scotland (registration number SC169201) located at Dovecot Hill, South Church Enterprise Park, Bishop Auckland, County Durham, DL14 6XW, Registered Office, 29 Brandon Street, Hamilton, South Lanarkshire, ML3 6DA.
2.3 Further information about us is available in the ‘About Us’ section of this website.
2.4 If you have any questions, complaints or comments on how we collect, store and use personal information, or if you have any other privacy-related questions then please contact us by email or telephone using the contact details set out on the Contact Us page.
3. The Personal Information We Collect About You
3.1 When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:
(a) your name;
(b) your postal address;
(c) your telephone and e-mail details; and
(d) credit card information for transactions made through the Website.
4. How We May Store and Use Your Information
4.1 We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:
(a) to make this Website available to you and to provide you with content which is tailored to your individual tastes;
(b) to complete any purchases you make through this Website;
(c) to provide you with services that you request;
(d) where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you; and
(e) where you have given us your consent, to disclose your personal information to carefully chosen third parties:
(i) so that they may contact you (including by SMS and e-mail) with products and services which they think may interest you; and
(ii) for research and analysis purposes so that we can monitor and improve the goods and services that we provide to our customers.
4.2 We will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.
4.3 However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
4.4 Finally, we may also collect anonymised details about visitors to our Website to monitor website usage and for the purposes of aggregate statistics or reporting. Collection of this information helps us develop the Website and the goods and services that we offer. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
5. International Transfers
5.1 We may transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area in connection with the above purposes.
6.2 Read more about the individual cookies we use and how to recognise them by clicking here.
7.1 Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
8. Your Rights
8.1 You have the following rights:
(a) the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);
(b) the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
(c) the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
8.2 If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.
9. Updating Your Details
9.1 If any of the personal information that you have provided to us changes, please let us know the correct details by using the contact details set out in clause 2.4 above.
10. Third Party Sites
Privacy & Security
2. We are compliant with The Data Protection Act 1998.
Our Legitimate Interests – The Information We Collect And How We Use It
1. When you place an order or provide feedback using our website, we might need to know your name and other information such as your postal address, email address, telephone number, your credit card and bank account details.
2. In order to optimise our services we may use the information you provide us for the provision of products and services.
3. We may also wish to provide you with information about our services and products which we think may be of interest to you. We may provide this information by telephone, post or email.
4. We might share your information with our agents and distributors, and certain service providers to assist with our administration and delivery.
6. You must be at least eighteen years old to register online or purchase our goods or services. Cello Electronics (UK) Ltd & Cello Service Ltd does not knowingly collect information from children under the age of eighteen.
7. We may occasionally monitor telephone calls for training purposes.
8. We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract.
How We Protect Your Information Online
1. All our credit card transactions are processed through our partners WorldPay and RealEx.
2. WorldPay & RealEx comply fully with all the very latest EU online credit card processing legislation which means your credit card details and security is extremely safe.
2. Continued use of this website will confirm that you agree to any such changes.
Updating Your Details and Marketing Preferences
1. If you want us to update your details or marketing preferences please contact us
How to Contact Cello Electronics (UK) Ltd & Cello Service Ltd
Postal Address: Dovecot Hill, South Church Enterprise Park, Bishop Auckland, DL14 6XW
Telephone: 0333 433 0312
Email : email@example.com