There are two methods of recording

• Instant record (Press the record key on the remote control to instantly start recording what you are watching)
• Timer record (Set a timer recording using the 7 day EPG)

Note: It is not possible to watch one channel while recording another. The TV will record in standby if the EPG timer has been previously set. All recording options are explained in the TV manual.

Here at the factory we remove and then replace protective film so that we can check that there are no scratches or pixel errors on your TV screens. Ferguson – screen check-HD 1080p

If you have purchased a TV with a 12 volt cable, here at the factory we open your TV box and add the 12 volt cable.

All Ferguson TVs with MPEG4 technology can receive all TV channels in Ireland. Irish channels cannot be received in the UK. All Ferguson TVs produced in 2013 & 2014 have MPEG4 Technology.

Make sure no keys are stuck down on the remote control. Remove the batteries from the remote to confirm that this is not the cause of the problem. If the problem still persists call the Ferguson helpline 0345 519 2367.

When inserting DVD’s make sure the label side is facing to the back of the TV. The DVD Region code for Europe is Region code 2. Discs with other region codes will not work. Try more than one disc, if none of them load or work correctly please call the Ferguson helpline 0345 519 2367.

 Press the TV/Radio key twice on the remote control to activate TV function.

A simple test to check if the remote control is sending infra-red signals.

Using any Digital camera: point the remote control at the digital camera lens. Now press any key on the remote control. On the cameras digital screen you should now see the remote control infra-red sender flashing. If you can’t see any flashing or just a very dim flicker, you will need to change the remote’s batteries. If new batteries do not solve the problem you need to replace your remote control.

No picture means that the TV is not receiving a transmission. Check your aerial lead is not damaged and is connected correctly. If the problem still persists press the ‘Menu’ button on the TV or on your remote control. If the menu is displayed on the screen the wrong source may have been selected. Press the source button on your TV or on your remote control and select the source you require.

If you cannot see the menu displayed on the screen you will need to call the Ferguson helpline 0345 519 2367.

• Has the TV been set to mute? To cancel mute press the mute key on the remote control or press the Vol+ key.
• Have headphones been connected to the TV and not removed?

Press the key under the blue key on the remote control labeled ‘subtitle’. A subtitles menu will appear on the screen. Press the right arrow key to select ‘Subtitles Off’, and then press ‘OK’. This will deactivate the subtitle function. The same procedure is required to turn on and activate subtitles.

Make sure the dish mountings are secure and are not moving in the wind. Check that obstacles such as trees are not moving back and forth in front of the satellite dish.

This is mainly due to a weak signal. Check that the signal strength and quality are ok.

Check the signal quality and strength are ok and that the dish is the correct size to receive the desired signals. A slight dish misalignment could cause a large reduction in signal strength. Check the satellite cable quality and length. A long cable could cause significant signal loss. A signal amplifier/booster would help correct this.

Ensure the dish is aligned with the selected satellite correctly, e.g. Astra 28.2E. A very slight misalignment can cause a loss of channels.

Check that the Satellite dish/LNB setup and all cables are connected correctly. Make sure the dish is not pointing at any obstructions i.e. trees, tall buildingse ect. Ensure your location is within the footprint of the desired satellite transponder.

Go to the ‘SETUP’ option in the main menu and select ‘Channel Management’. Select any channel and press the ‘Red’ key on the remote control to delete.

• Instant recording is available on satellite (Press the record key on the remote control to instantly start recording what you are watching)
• EPG 7 day (timer) recording is not available.

Note: It is not possible to watch one channel while recording another. All recording options are explained in the TV manual.

Ensure the tablet software is up to date before downloading Office 365 

• Before installing the Office 365 free 1 year download, ensure the tablet/pc software is up to date. Check this by selecting ‘PC Settings’ and then selecting Update. Once any update required is complete you will be prompted to restart the tablet.
• Ensure the time and date on your system is set to United Kingdom.
• Once the tablet has restarted download the Office 365 update.

Installing Office 365 

• In the applications list there is an app called ‘Office 365’. This app will activate the Office update.
• Microsoft requires you to add your Microsoft account details and accept the terms and conditions. On the download page select ‘Download’.
• An option to ‘Run’ or ‘Save’ the download file is offered. To install immediately select ‘Run’
• Follow the simple installation setup steps.
• After the installation has finished ‘Restart’ the device.
• The office apps can be found under ‘M’ in the applications list.

Android 

Press and hold the ‘Power’ button in for at least 10 seconds until the Ferguson logo appears. If the problem persists call the Ferguson helpline 0345 519 2367.

Windows 8.1 

Press and hold the ‘Power’ button in for at least 10 seconds until the ‘Intel’ logo appears on the tablet screen. If the problem persists call the Ferguson helpline 0345 519 2367.

• Ensure the initial charge is between 6-8hrs.
• Games that require HD graphics will run the battery down quite quickly.
• Apps running unnoticed in the background will run the battery down quite quickly.
• The backlight running constantly will run the battery down quite quickly. Use the backlight display options in ‘Settings’ to reduce the time the back light stays on when not in use.

Android 

• Activate (Turn on) the keyboard.
• Tap on the apps icon to display all of the apps on the tablet. Select ‘Settings. Ensure Bluetooth is set to ‘ON’.
• All nearby Bluetooth devices will be detected and displayed.
• Select the keyboard by tapping on the keyboards Bluetooth name, when prompted to pair the devices select OK. A further code word maybe required (this will be displayed on the screen) to finalise the connection.

Windows 8.1 

• On the main START screen select ‘PC Settings’.
• In the ‘PC Settings’ menu, select ‘PC and Devices’.
• In the PC and Devices menu, select ‘Bluetooth’. Bluetooth needs to be set to ‘On’.
• All nearby Bluetooth devices will be detected and displayed.
• Select the keyboard by tapping on the keyboards Bluetooth name, when prompted to pair the devices select OK. A further code word maybe required (this will be displayed on the screen) to finalise the connection.

Android 

Tap on the apps icon to display all of the apps on the tablet. Select ‘Settings’. Wifi needs to be set to ‘On’. In the list of connections detected tap on the connection required and where applicable submit the password. (You can find the password on the router) Tap ‘Connect’ to activate the wireless connection.

Windows 8.1 

Swipe the screen from the outer right of the screen to the left to expose a hidden menu. Select ‘Settings’ and then select ‘Wifi’. Wifi needs to be set to ‘On’. In the list of connections detected tap on the connection required and where applicable submit the password. (You can find the password on the router) Tap ‘Connect’ to activate the wireless.

• To reset the connection. Tap on the apps icon to display all of the apps on the tablet. Select ‘Settings’.
• Wifi needs to be set to ‘On’.
• Select your wireless connection and remove it by tapping on it and selecting ‘Forget’.
• Reset the wireless router by unplugging it from the wall for at least 30 seconds and then re-connect.
• Refresh the Wifi search on the tablet by turning Wifi ‘Off’ then back ‘On’ again.
• Select the connection required and where applicable submit the password. (You can find the password on the router) Tap ‘Connect’ to activate the wireless.

There are no codes available for the Sky remote controls, however due to a high demand from customers Ferguson have developed a new remote control design which is supplied with the current range of TV’s as well as being available to purchase directly from Ferguson. This modern design will work with all 73 and 51 series LCD TV’s that use the RC08 and 09 remote handset and will operate the following satellite boxes:

• Sky Digital
• Sky Plus
• Sky HD Plus

All Ferguson TV’s adhere to a stringent standard regarding picture quality. LED screens are made up of over nine million pixels and in very rare cases it may be possible to notice pixels which do not perform perfectly. Due to this common phenomena Ferguson use the following criteria to establish warranty replacement.

Pixel Colour	Quantity	Exchange
Black	3	Yes
White	3	Yes
Sub (Green, Blue or Red)	7	Yes

Some of the earlier TV’s use an external power adaptor in this case the TV does not come equipped with a power off function, the only way to turn the TV off is by the switch at the mains socket.

Green button feature: Some models have this facility where there is 2 buttons on the remote control:

1. Standby button which simply turns the TV in & out of standby.
2. Green power saving button which turns the TV power off completely. On the TV there is a special switch that brings the TV back in to standby after it has been turned off using the Green power saving button.

Pixelation of the picture often is caused by poor signal quality. To ensure your digital signal quality is of the best you need to ensure you are using an outdoor aerial suitable to receive digital television signals. You may require an aerial upgrade but we advise that you consult with a professional aerial contractor who will know reception levels in your location.

One of the noticeable differences from analogue signal to digital is the way that the channels and on screen display (menu features) appear with a slight delay. This is quite normal due to way that this digital signal is being transmitted and received by the TV. The easiest way to explain this is to think of the digital signal as computer data and your TV has to read this data before converting this back to pictures and sound.

The majority of the TV’s are HD ready via a HDMI socket on the rear of the TV which enables connection of external HD devices. It is advised to check the specifications before purchasing.

To view channels correctly, a signal must be received by the set from one of the following sources:

• An outdoor aerial (May need to check the digital service in your region.)
• A cable television network.

Ferguson Electronics recommend the use of an outdoor Aerial suitable for receiving digital television transmissions. The use of an indoor or portable aerial is most likely to result in loss of full digital service as the quality of the digital signal may be impaired. It is advisable to consult a professional aerial installer if in doubt.

All Ferguson televisions are designed to use the power cables that are supplied with them. Even though a selected few models are supplied with an external power adaptor which do convert 240 – 12 volts it is always advised to use this adaptor in its appropriate manner. If a TV were to be connected directly to a 12 volt source incorrectly (Battery source) it is possible to damage the television which will inevitably void the warranty.

The majority of Ferguson LED TV’s have the facility of connecting as a monitor via the VGA socket, however it is best to check the specifications of each model. Connecting to a laptop is a different matter though due to laptops being configured to use their own screen. As every laptop is different it is recommended that the consumer seeks advice from a Computer Specialist before connection.

The majority of Ferguson TV’s are wall mountable. On the rear of the TV there will be holes where the wall mounting bracket can be fitted.

Once you have made a purchase, you should have no problem in fully enjoying your new Ferguson product. However, if you do come across a problem, you can call 0345 519 2367 and speak to a member of the expert after-sales team, who will be happy to identify a solution to your problem.

Unfortunately manufacturers warranty does not cover accidental damage no matter the circumstance. If your TV arrives damaged, please take pictures of your TV and box and send them to consumersupport@fergusontv.com.